Refund Policy

Refund Policy

1. Overview

At Boho Nine Balayage Boards, we take pride in the quality of our products. This Refund Policy outlines your rights and our obligations regarding returns and refunds.

2. Damaged Goods Only

We only offer refunds or replacements for items that arrive damaged.
We do not accept returns or offer refunds for:

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• Change of mind

• Incorrect purchases

• Used items

• Normal wear and tear

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3. Reporting Damage

If your item arrives damaged, you must notify us within 14 days of delivery.
To report a damaged item, please contact us at:

Email: tateindia@yahoo.co.uk

Include:

• Your order number

• A description of the issue

• Clear photos of the damaged product and packaging

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4. Assessment and Resolution

Once we receive your request, we will review the evidence and determine whether the item qualifies as damaged.

If approved, we will offer:

• A replacement item, or

• A full refund (at our discretion)

5. Returns (if required)
In some cases, we may ask you to return the damaged item. If so:

• We will provide instructions

• Return shipping costs may be covered by us (depending on the situation)

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6. Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe after approval.

7. Non-Returnable Items

We reserve the right to refuse refunds if:

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• The damage is not reported within 14 days

• The item shows signs of use not related to the damage

• Insufficient evidence of damage is provided

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8. Contact Us

If you have any questions about this policy, please contact us at:

Email: tateindia@yahoo.co.uk
Last updated: 30.3.26